Consultant on Communication and Information

Project Context and Scope   The International Organization for Migration (IOM) is implementing the project “Enhance migration governance through evidence-based programming and strengthening capacities of authorities in Kosovo[1]” funded by The Swiss Confederation/State Secretariat for Migration (SEM). The overall objective of this project is to contribute to enhancing migration governance through an evidence-based and holistic approach and maximize migration potential to achieve sustainable development outcomes in Kosovo. In particular, the project will strengthen the capacities of authorities in Kosovo to enhance migration management by further developing skills, knowledge and processes of relevant institutions, expanding migrant admission capacities, providing technical and logistical support, enhancing data collection in various areas, increasing awareness of people from Kosovo to prevent irregular migration, and increasing engagement with the diaspora.   In the framework of further consolidating the migration governance, the Government has taken a decision on 14 September 2022 on establishment of the Government Authority on Migration (GAM), as a two-layer advisory mechanism in the field of migration. GAM thematic group on communication and information was established to coordinate activities related to, among other promotion of GAM’s work and products. Nevertheless, GAM still lacks clear vision and strategy in terms of communication and information. GAM develops and produces several policy and data analysis and recommendations for decision-makers, while it lack a clear communication and information strategy aimed at increasing its visibility.   To this end, in the framework of the support provided to the Government Authority for Migration under the ‘Enhance migration governance through evidence-based programming and strengthening capacities of authorities in Kosovo’ project, IOM seeks to engage a qualified consultant to provide expertise in increasing visibility and promote the work of GAM by developing a clear information and communication strategy, including capacitating GAM and its thematic group on information and communication.

[1] All references to Kosovo should be understood for IOM to be in the context of United Nations Security Council resolution 1244 (1999).   Organizational Department / Unit to which the Consultant is contributing

Governmental Authority on Migration - Thematic Group on information and communication

Tasks to be performed under this contract

• Comprehensive assessment on state of affairs on GAM communication and information systems.
• Draft and present the Information and Communication Action Plan for GAM.
• Provide strategic guidance for GAM in increasing its visibility after developing a communication and information Action Plan.
• Conduct training needs assessment for GAM on communication and information.
• Provide capacity building activities for GAM with instruments such as coaching/mentoring.   Performance indicators for the evaluation of results
  • Assessment completed and validated by GAM leadership.
  • The Plan of Actions document delivered and approved within agreed timeframe.
  • Clear visibility plan proposed, and initial actions implemented.
  • Training needs assessment report completed with actionable recommendations.
  • Capacity-building activities delivered. Education
    • University degree, preferred master’s degree, in communications, public relations, journalism, marketing, media studies or related fields. Experience & Skills
      • Proven experience in strategic communication.
      • Proficiency in communication tools and platforms (e.g., social media, content management systems).
      • Experience managing projects or campaigns.
      • Proven experience in developing communication and information strategies and related documents.
      • Proven knowledge and experience in migration. 
      • Extensive experience working on communications in international organizations, public and/or private sectors.
      • Experience working with international organizations, particularly IOM or similar UN agencies, is an asset. Languages
        • Fluency in English and Albanian/and or Serbian. Knowledge of additional languages will be considered an advantage. IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Travel required
          • N/A Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
          • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
        • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
      • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
    • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators
  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.