Since 2015, NRC Nigeria has been working to help displacement affected communities meet their basic needs, improve their livelihoods, access essential services, and enhance their resilience to future shocks through our six core competencies: water, sanitation and hygiene (WASH), Shelter, Education, Information, Counselling and Legal Assistance (ICLA), Livelihoods and Food Security (LFS), Camp Management, and Protection. NRC provides immediate assistance during the onset of emergencies through the rapid response mechanism (RRM). In 2021, NRC reached over 269,000 people with assistance.
The crisis in Nigeria is marked by brutal violence against civilians causing acute humanitarian needs and displacement. In the north-east, the 13-year conflict has shattered lives, infrastructure, basic services, and social fabric.
Two million people are internally displaced across Borno, Adamawa and Yobe states. Approximately half of these are living within local communities, putting increasing pressure on scarce resources. Access to food is limited, particularly in Borno state where most families are already facing crisis levels of food insecurity. Civilians, including aid workers, continue to be the target of deadly attacks by non-state armed groups and transport corridors are persistently insecure. In the north-west and north-central regions, violence and displacement are rooted in disputes over land and resources, which has been worsened by climate change. Criminality is on the rise.ย Livelihood opportunities are scarce, and children face an uncertain future, unable to access quality education. Many families have either lost identity papers while fleeing or never obtained them, hindering their ability to access essential services.
NRC is expanding partnership portfolio of local partners in Nigeria - including national and local government authorities, civil society organizations, and private sector actors, to scale up services delivery and enhance localization commitments.
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Find out more about NRC https://www.nrc.no/ and Watch this short video to see NRC in action https://vimeo.com/736782633
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These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Mubi, Pulka and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.ย
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Information, Counselling and Legal Assistance (ICLA) Digital Coordinatorย to join our team in Abuja, FCT. Theย ICLA Digital Coordinator will be responsible for the implementation of Kobli in Nigeria and management of ICLA database.
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Specific responsibilitiesย
Support deployment and implementation of Kobliโs Legal Case Management system (LCM) in close collaboration with ICLA country programme and Global ICLA Digital team.ย
Support deployment, implementation, and ongoing administration of the LCM system, including system maintenance, troubleshooting, and capacity building for ICLA teams
Contribute to project learning and the knowledge base.ย
Support the standardisation of ICLA programming by ensuring LCM workflows, service definitions, and reporting structures are aligned at CO level and when possible with global ICLA guidanceย
Coordinate with Global ICLA team to ensure alignment with global digital strategies, priorities and plans for the project.ย
Legal case management (LCM) database:ย ย
Maintain accurate user records and hierarchies and regularly review, update, and report on access permissions.
Configure and maintain intake forms and case management workflows, including updates, custom forms, and requested modifications.
Create and update project records, indicators (including custom ones), taxonomy elements, and service profiles to ensure alignment with ICLA activities and reporting needs.
Maintain core reference datasets including organisational units, administrative locations, nationalities, and coding structures to support standardisation and data integrity.
Support configuration and optimisation of reporting, analytics, and dashboard modules (including GORS and custom reports) to enable effective data use and learning.
Deployment and implementation of LCM
Lead and monitor LCM deployment and implementation, documenting system gaps, bugs, and user experience challenges to ensure functionality and relevance.
Coordinate with the Global ICLA team on system improvements, including troubleshooting, enhancement requests, testing new features, and participating in LCM coordination meetings
Participate in regular system improvement and coordination meetings, providing feedback and contributing to decisions on upgrades and implementation progress.
Capacity Building and Field Supportย
Lead capacity building for LCM users, including onboarding, refresher trainings, and ongoing follow-up.
Inform staff of the changes and enhancements based on the released timeline.ย
Establish a feedback loop with ICLA teams to continuously gather and document insights from the field and ensure participation.ย
Work with the ICLA specialist/Project Manager to analyse feedback for iterative system improvements.ย
Conduct regular monitoring and quality checks of entered data; address discrepancies with relevant staff, including duplication check.
Contribute to the design and development of monitoring tools to evaluate LCMโs effectiveness, in coordination with the Global ICLA team.
Oversee compliance with country and organizational policies on data protection.
Reporting & Coordination
Support the ICLA Specialist by contributing to donor reports, internal reports, and strategic documents.
Generic professional competencies:ย
University degree in Information Management, Computer Science, Social Sciences, Law, or a related field.
Minimum of 2โ3 years of experience working with digital information systems, case management tools, or IM platforms.
Experience within humanitarian or displacement contexts is an asset.
Strong reporting, analytical, and data interpretation skills.
Demonstrated results aligned with the responsibilities of this position.
Awareness of own leadership strengths, style, and development areas.
Context/Specific skills, knowledge and experience:ย
Knowledge of the context in north-east Nigeria
Knowledge of the legal and digital infrastructure in Nigeria
Fluency in English is required.ย Hausa and other local languages is an added advantage.ย
Proven track-record with enabling access for legal aid programme
Tech savvy and digital expertise
Whatโs in it for you?ย
Join a work culture that empowers every employee to share ideas and take responsibility:ย
At NRC we think creatively.ย We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.ย
Learn on the job:ย NRC's collaborative working style favours the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, and offering learning and development programmes.ย
Additional Information:ย
ย Duty Stations:ย Abuja, FCT. Nigeriaย
Duration of contract:ย 12 Months (Renewable).
Grade Level:ย Grade 7 in NRC's grading structure.ย
Reporting line:ย ICLA Specialistย
Travel:ย 20%ย
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.ย ย ย ย ย
We think outside the box, encourage ideas, and give responsibility to all employees at all levels.ย ย ย ย
You will have many opportunities to be heard and take the initiative.ย ย ย ย ย
This position is open to Nigeria Nationals only.ย We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply.ย
Watch this short videoย to see NRC in action.ย
Please download theย detailed job descriptionย to learn more about the position.ย ย ย ย ย The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.ย Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.ย At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.ย Together, we save lives and rebuild futures. Safeguarding is central to NRCโs work. We expect all employees to:ย โข treat everyone with respect and dignityย โข contribute to building a safe environment for allย โข never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)ย โข always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH