INFORMATION SYSTEMS ASSISTANT

Org. Setting and ReportingThe United Nations Integrated Office in Haiti (BINUH) was established by Security Council resolution 2476 and is mandated to promote and strengthen political stability and good governance, including the rule of law, preserving and advancing a peaceful and stable environment, supporting an inclusive inter-Haitian national dialogue, and protecting and promoting human rights in Haiti. The Information Systems Assistant will be based in Port-au-Prince, Haiti and will report to the Telecommunications Officer. Responsibilities• Assists with the planning of all major information systems projects within the Mission, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or participates as a member of a team with responsibility for major components of more complex systems. • Assists with the management of the Information Systems budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs. • Supports the development of technical specifications for the procurement of equipment and contractual services and coordinates the technical evaluation of offers and proposals received; • Handles all aspects of contract administration including the establishment of service level agreements with vendors and chargeback policy for users. • Assists the team with the development of strategies to implement global information systems projects originating out of OICT and the Mission. • Assists the team with the development, implementation and monitoring of information systems standards, guidelines and procedures. • Assists the team with the development of detailed systems and other functional specifications and user documentation as required. • Provides advice to users, analysing user requirements and translating these into new applications; determines application systems integration and linkage issues. • Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc. • Supports the team with the development of training materials, operating and user manuals and trains staff in the use of assigned systems. • Assists with the development of disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible. • Researches, analyses and evaluates new technologies and makes recommendations for their deployment. • Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc; • Develops the yearly work plan, mentors and supervises personnel of the Unit. Internet-working and Infrastructure • Participates in the development of plans for major IT systems' projects within the mission, monitoring the progress of the design, installation and commissioning of various networks and systems; • Contributes to the maintenance of internet working systems that includes routers and switches, operating systems' platforms, database management systems, servers, workstations, and related equipment. • Devises and administers disaster recovery plans; provides training for support staff in implementing these plans to ensure optimal readiness. • Shares responsibility for the proper implementation of backup and recovery procedures. • Maintains a regular review of the network resources access control, data security, and server and data stores security systems. • Ensures all information security systems are properly configured and maintained. • Supports the user access control for network resources and overall network security. • Provides guidance to, and may supervise, new/junior staff, consultants, etc. CompetenciesProfessionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others' ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Planning and Organizing: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments and adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently. Education High school or equivalent diploma is required. Technical or vocational certificate in computer science, information systems, mathematics, statistics or related field. EducationHigh school diploma or equivalent is required. Job - Specific QualificationITIL Fundamentals is desirable. Prince 2 Foundations is desirable. Work ExperienceAt least eight (8) years of progressively responsible experience in Information Systems and Technology, or related area is required. Experience in carrying out programmatic/administrative tasks necessary for the functioning of the Unit including preparation of cost estimates/budgets, reporting on budget/programme performance, contracting vendor services is required. Experience in the field of information Systems and Technology or related area in a conflict or post-conflict setting is desirable. Experience providing services in the field of Information Systems and Technology or related area to or in a field operation of the United Nations common system or comparable international organization is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).