IT Help Desk Assistant

Result of ServiceTo ensure reliable, efficient, and user-focused delivery of first-level IT support services, enabling staff to perform their duties without disruption through timely resolution of technical issues and effective support of online meetings, the role contributes to smooth day-to-day operations, high user satisfaction, and the uninterrupted use of IT systems and collaboration tools across the organization. Work LocationBonn office. Expected duration06 months Between 01 March to 31 August 2026. Duties and ResponsibilitiesBackground note: Desertification, along with climate change and the loss of biodiversity were identified as the greatest challenges to sustainable development during the 1992 Rio Earth Summit. Established in 1994, the United Nations Convention to Combat Desertification (UNCCD) is the sole legally binding international agreement linking environment and development to sustainable land management. The Convention seeks to support countries to address Desertification, Land Degradation, and Drought (DLDD). (www.unccd.int) The Information and Communication Technology (ICT) section within the UNCCD plays a critical role in enabling the organization to operate efficiently and effectively. By providing advanced technological solutions, infrastructure, and user support, the ICT section ensures seamless communication, secure data management, and smooth collaboration among stakeholders at the local, regional, and global levels. This consultancy aims to enhance the capabilities of the ICT team by providing additional support to maintain and optimize the organization’s ICT operations. The selected ICT Helpdesk Assistant will contribute to day-to-day ICT service delivery, ensuring uninterrupted access to essential tools and systems that enable the UNCCD to fulfil its mandate of combating desertification and promoting sustainable land management practices globally. Duties & Responsibilities: Under the guidance and supervision of the Senior IT Associate, the assignments of the incumbent will include the following: Daily IT Helpdesk Support: - Provide first-level technical support to end-users within the organization. - Respond promptly to IT helpdesk requests via various communication channels, including email, phone, and ticketing system. - Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and peripherals. - Assist users with account setup, password resets, and access permissions as needed. - Document and escalate complex issues to the appropriate IT personnel for resolution. Management and Support of Online Meetings: - Coordinate and schedule online meetings using designated conferencing platforms. - Provide technical support to meeting participants, including troubleshooting connectivity issues and assisting with software configurations. - Ensure smooth operation of audio and video conferencing equipment, including microphones, cameras, and speakers. - Facilitate the sharing of documents, presentations, and other materials during online meetings. - Address any technical issues or interruptions that may arise during meetings promptly and efficiently. Qualifications/special skills- A first-level university degree in or equivalent in information technology, computer science, or a related field is required. - A minimum of two (2) years of progressively responsible experience in IT helpdesk support, information technology support services, computer systems support, or a related technical field is required. Languages- Fluency in spoken and written English is required. Knowledge of an additional official UN language is an advantage Additional InformationOnly individuals who can act as independent, individual economical operators are qualified to apply. Individuals who can provide their services only on account of an institution or enterprise are not eligible under this procedure. Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations Secretariat and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultant and individual contractor is responsible for determining tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.