Monitoring, Evaluation and Learning Coordinator North-East Ukraine Kharkiv

The Norwegian Refugee Council (NRC) is reinforcing its presence in North-East Ukraine and establishes an Area Office based in Kyiv Kharkiv. The Area Office North-East (AONE) will become a new area office, scaled up from the current Kharkiv Field Office, and will start being operational in the first half of 2026. 
AONE will cover regions of Kharkiv and Sumy where current Field Office (FO) in Shostka will, in first half of 2026, structurally move to be under new Kharkiv AONE.   
The key sectors of intervention covered by the North-East area office will include Shelter, Information Counselling and Legal Assistance (ICLA), Protection from Violence, Education, Livelihoods & Food Security and emergency response through cash assistance.

The role of the Monitoring, Evaluation and Learning (MEL) Coordinator is to support the establishment and implementation of systems to promote evidence-based decision-making, programme and project performance, and internal management across the North-East office and sub-office. The MEL Coordinator will contribute to quality programming through supporting access to and promoting use of relevant and timely information (both on the output and outcome levels) on programme scale, relevance, and effectiveness. Within this context, the MEL Coordinator will provide technical support to area office staff pertaining to MEL and build capacity to apply effective, cost-efficient and contextualised MEL systems in adherence to NRC global MEL policies and framework.

Start date for this position is March 2026.

Generic responsibilities:

  Support and contribute to the development and implementation of MEL systems, including Standard Operating Procedures, guidance and workplans in alignment with the global NRC MEL framework and discussions with technical teams, soliciting inputs from area offices. 

 Actively contributes to grants-related tasks such as proposal and log frame development and reporting, in consultation with program staff at area- and country-levels. 

 Participate in programme design and proposal discussions, including theory of change development, log frame design and budgeting for MEL as requested. 

 Work with local partners to ensure adequate MEL systems, processes, and SoPs are in place. This includes conducting inductions on MEL requirements as outlined in the PIA and conducting organisational assessments to identify areas for improvement or knowledge sharing. 

 Support programme staff in planning for and executing MEL activities, including data collection methodology and tools and data management, analysis and use in coordination with technical leads. 

 Support the implementation, dissemination and use of evaluations, assessments and monitoring data in programme development, adjustment or review. 

 Contribute to organisational learning through supporting specific analysis, facilitating lessons learned discussions/debriefs and reports. This includes presenting and discussing output/outcome results on the AO and CO levels, particularly during project review/grants 1 opening/closure meetings and data interpretation sessions using effective visual aids, dashboards, reports, and factsheets as necessary. 

 Capacity building and training of programme and MEL support staff on NRC MEL systems, processes, and requirements. 

 Contribute to the design of MEL staffing structure and resourcing, including collaboration with programme staff to identify and plan for MEL needs. 

 Adherence to NRC policies, and a specific responsibility for the NRC MEL functions, policies and procedures.

Specific responsibilities:

 Team management responsibilities: line management responsibilities for directly reporting staff. This includes the performance management process; setting clear goals aligned to country strategy and priorities, and to follow up and support staff’s achievement; workforce planning, recruitment, staff induction, staff development and Duty of Care. 

 Develop assessment tools, methodologies, sampling strategies, and necessary guidelines to ensure the collection of output and outcome indicators in consultation with other MEL and program colleagues. 

 Design and implement relevant learning plans (with support from MEL and program technical leads) at the area- or country-level to assess linkages between the achievement/non-achievement of outputs and outcomes across projects and core competencies, including factors for the results. 

 Support partner organisations to understand core MEL and reporting requirements, including the usage of GORs bulk-uploading forms and assessment tools and methodologies. 

 Support data quality and compliance checks, including validation processes for monthly GORs reporting and quarterly project participants counting at the area level. This includes liaising with relevant CCs to validate data accuracy and completeness. 

 Lead the documentation and provision of timely MEL reports/dashboards/factsheets/learning papers that facilitate evidence-based decision-making, both internally within NRC Ukraine and externally with partners and donors. This includes the completion of data analysis of outcome data.  Identify knowledge gaps and provide capacity building and training for MEL and programme staff to ensure proper functioning of required MEL activities throughout the project cycle management. 

 Work closely with partners’ programme/MEL teams, where relevant, to ensure smooth function of the MEL system, including internal and external reporting. This includes the adoption of NRC mandatory indicators and donor requirements. 

 Facilitate and coordinate third-party monitoring requests in collaboration with area-office project teams as necessary. 

 Actively participate in project review/grants closure/opening meetings with inputs on data accuracy, completeness, and quality of NRC and donor requirements. 

 Other MEL activities as agreed with senior management and program staff that contribute to quality programming in NRC Ukraine.

1. Professional competencies:

Generic professional competencies:

 At least 3 years’ experience in an international NGO, preferably in an emergency or post-conflict setting, including M&E capacity and systems development and team management 

 Demonstrated experience with and knowledge of principles and current approaches to monitoring and evaluation in emergency and development programs, using both quantitative and qualitative methods

 Understanding of data and information needs for programme management and decision making

 Experience in facilitating the capacity building efforts of diverse colleagues, preferably including local partner agencies

 Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods 

 English language proficiency 

 Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access) and quantitative analysis 

 Desirable: experience using SPSS, STATA, Power BI, GIS
 

Context/ Specific skills, knowledge and experience:

 Higher education preferably within the field of social sciences, statistics, research, international development or economics, or other related fields of study. 

 Knowledge of humanitarian context in Ukraine and NGO operation dynamics. 

 Technical competency and prior experience implementing various programme evaluation methodologies and approaches. 

 Demonstrated knowledge of major humanitarian and development donors. 

 Strong communication and interpersonal skills to promote smooth collaboration amongst various teams and departments. 

 Excellent planning, time-management, problem-solving, and team-working skills. 

 Highly approachable, trustworthy and confidential.

2. Behavioural competencies

 Handling insecure environment 

 Planning and delivering results 

 Working with people 

 Analysing

 Communication with impact and respect 

 Coping with change 

 Build meaningful relations 

 Act with integrity

 Empower people 

 Deliver results