Receptionist Iran Tehran

Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

• Adhere to NRC policies, tools, handbooks and guidelines. 
• Assist with the implementation of the HR and Administrative portfolio according to a plan of action.
• Prepare and develop status reports as required by management. 
• Ensure proper filing of documents. 
• Promote and share ideas for improvement of the HR and Administrative function. 
• Promote the rights of refugees and displaced in line with the advocacy strategy. 
• Identify and report protection needs and gaps, explore and propose new and safer ways to assist in the attainment of HR goals and objectives. 

  Specific responsibilities

  These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

  • Ensure proper office reception, including processing of visitors, delivery/reception of documents, bills and Taxi services
  • Serve visitors by greeting, welcoming, and directing them appropriately; Notifies company personnel of visitor arrival and ensure the meeting rooms and ready to use before meeting. 
  • Ensure appropriate management of office supplies and stationaries: holding and inventory and regular reporting of office supplies and stationaries and supporting HR Admin in the purchase and controlling process.
  • Ensure timely delivery of travel services and travel arrangements in the Country Office based on travel SOP
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
  • Arrange and ensure proper incoming and outgoing package deliveries, reception of documents, parcels, bills etc.; Keep updated records of office deliveries and courier receipts both in digital and hard copies.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Follow up with staff to sign and deliver their timesheets before the deadlines
  • Be the focal point for receiving and archiving insurance and medical documents from the staff and provide assistance to HR department in supplementary insurance tasks
  • Support the HR unit in drafting official letters and in liaising with local Authorities
  • Ensure that all insurance procedures (SSO , Medical insurance , …) are within rules and regulations and in due time.

     

    Critical interfaces

    By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: 

    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

    ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

    • HR Coordinator at Country Office, HR and Administration Coordinator at Country Office 
    • HR Manager 
    • HR Officers at Area/Field Office 
    • HR and Administrative Assistant at Country Office 
    • Country Office and Area Office Staff 

      Professional competencies

      These are skills, knowledge and experience that are important for effective performance.Generic professional competencies:

      • Experience from working as a Support Function Assistant in a humanitarian/recovery context is a plus
      • Previous experience from working in complex and volatile contexts
      • Documented results related to the position’s responsibilities
      • Good command of English both spoken and written at the working level. Context/ Specific skills, knowledge and experience:
        • Bachelor’s degree in administrative management or a relevant field is desirable
        • Strong planning and organizing skills
        • Experience with archiving
        • A Minimum one (1) year of experience in HR/Administration field
        • Fluent in Microsoft Office applications (Word, Excel, PowerPoint and Outlook)

          Behavioral competencies

          These personal qualities influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies and the following are essential for this position:

          • Planning and delivering results
          • Working with people
          • Communicating with impact and respect
          • Coping with change

            Performance Management

            The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

            • The Job Description
            • The Work and Development Plan
            • The Mid-term/End-of-trial Period Performance Review Template
            • The End-term Performance Review Template
            • The NRC Competency Framework The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.  Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.  At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.  Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to:  • treat everyone with respect and dignity  • contribute to building a safe environment for all  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

              NRC in the Islamic Republic of Iran

              
              NRC started operations in Iran in 2012. We currently deliver humanitarian assistance in 9 provinces in the sectors of Education, Food Security and livelihoods, Water, Sanitation and Hygiene (WASH), Shelter construction, as well as Information, Counseling and Legal Assistance (ICLA). We co-lead several technical inter-agency working groups and provide capacity building to humanitarian partners in country. Next to our programs, NRC Iran also built an advocacy unit to develop joint messages and initiatives among INGOs to improve rights of the displaced. Following several recent breakthroughs, NRC Iran is scaling up substantially its activities in support of the Government of Iran efforts towards an estimated 3,6 million Afghans residing in country, and is expanding its programme unit.