Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Under the overall supervision of the Chief of Mission and the direct supervision of the Chief Migration Health Officer and Head of Sub-Office (CMHO/HoSO), the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centres (MHACs) in Viet Nam, with a focus on migration health informatics (MHI) and data management. In particular, the successful candidate will implement migration health informatics and data management services, training, conduct duty travel, and support for all IOM MHACs in Viet Nam, utilizing corporate software applications with medical components. The candidate will play a major role in user support related to MHI data validation and reporting obligations; assist in developing and maintaining the MHI documentation system, application requirements gathering, process and systems analysis for medical applications, training of staff; participate in testing of new software; and support the teamโs efforts in providing input to research reports and health studies. ย
Organize the Medical Assistants Roster and assign various duties in the unit as well as actively participate in day-to-day scheduling;
Develop and keep up-to-date MHACโs Standard Operating Procedures (SOPโs);ย
Supervise and train Medical Assistants in compliance to the MHAC Medical Assistantsโ SOPs;ย
Assist in analysis of various tools pertaining to migrant flow and satisfaction in MHAC โ including active monitoring of scheduling trends.
Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling of MHD health assessments.
Ensure that reception area is well organized and presentable at all times.
Provide accurate information and answers to telephone and/or walk-in queries from applicants regarding their schedules and direct as required.
Assist in improving the integrity of customer care work by proposing key fraud prevention measures.
Receive all completed medical deferrals/furtherance, x-rays and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.
Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
Updating MHD information on the country MHD Website.
Prepare and submit monthly statistics on Health Assessments performed by MHD.
Prepare correspondence to respond to queries in respect to relevant matters of the MHAC. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
Prepare purchase request forms for procurement of equipment and working materials for MHD.
ย Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs;
Participate in mobile health assessment missions in the Region to provide IT/Database support.
Provide Database/data processing support to the Region and other MHD locations as needs arise.
Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.
Perform such other duties as may be assigned. Education
Bachelor's degree in health sciences,ย Healthcare Administration, Data Management or a related field with at least four years of relevant working experience; or
High school diploma with at least six years of relevant working experience.Accredited Universities are those listed in theย UNESCO World Higher Education Database.ย Experience
Experience in handling e-health records, quality control, and data management;
Excellent content organization and documentation skills;
Knowledge of data management principles;
Certificate in IT/Data entry;ย
Excellent Data Management and Analysis experience;
Knowledge of customer care;
Thorough knowledge of MS Office, statistical and database software packages;
Previous working experience with NGOs or international organizations is an added advantage.Skills
At least an intermediate level of MS office skills;
Effective managerial and leadership skills in the provision of data entry and customer care;
Analytical skills;
Excellent communication and coordination skills;
Fast and accurate typing.Languages
For all applicants, fluency in English and Vietnamese is required (oral and written).IOMโs official languages are English, French and Spanish.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.ย Required Competenciesย IOMโs competency framework can be found atย this link. Competencies will be assessed during the selection process.ย Valuesย - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competenciesย โ behavioural indicators (Level 2)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.