Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
ย Context
Under the direct supervision of the Senior Project Associate (Social Inclusion & Integration), the Case Manager (Social Inclusion & Integration) will provide case management support for migrants' socio-economic inclusion, with a focus on labour market access, education, and community engagement.
1.ย Information and Referral Services
- Provide timely and culturally appropriate informationย on available support.
- Facilitate access to services through referral pathways.
2.ย Labour Market and Education Support
- Assist migrants in accessing job opportunities, vocational training, and career counseling.
- Provide guidance on fair labor practices and safe working conditions.
- Support educational enrollment and skills development initiatives.
3. Community Engagement and Outreach
- Organize community integration activities and awareness sessions.
- Build networks with community leaders, employers, and service providers.
4. Case Management and Documentation
- Provide individual case managementย for vulnerable migrants to support their socio-economic inclusion, including conducting risk assessments and developing individual support plans.
- Maintain accurate case files and ensure compliance with data protection.
- Support reporting and knowledge-sharing on integration trends and challenges.
ย
Education- Bachelorโs degree in Social Sciences, Education, or Migration Studies with two years of experience; orย
- High school diploma with four years of experience. Accredited Universities are those listed in the UNESCO World Higher Education Database. ย Experience
- Experience in labour market integration, community engagement, or educational support. Skills
- Strong interpersonal and facilitation skills.
- Experience working with migrant communities.
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment. Languages
- For this position, good understanding in English, Ukrainian and Hungarianย (oral and written) is required.
- Fluency in Russian is a distinct advantage. IOMโs official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. ย Required Competencies ย IOMโs competency framework can be found at this link. Competencies will be assessed during the selection process. ย Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Experience in labour market integration, community engagement, or educational support. Skills
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies โ behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work.