Job Summary:
Through the anticipated CDC-PEPFAR health systems strengthening project, you will deliver expert guidance and hands-on support to government ministries, departments, and agencies to strengthen health systems through continuous quality improvement (CQI) processes. This includes facilitating and coaching facility-based quality improvement teams, driving rapid learning cycles, supporting the development and implementation of effective measurement strategies and change packages, and fostering collaborative learning environments that advance high-quality health outcomes within Nigeriaโs health sector. ย
Roles and Key Responsibilities:
Support the development and contribute to the implementation of strategies, standards, tools, and best practices for improving operational processes, whilst effectively engaging partners, donors, and governments. Help ensure a cross-sectoral approach integrating gender, protection mainstreaming, and disaster risk reduction. Provide advisory support to strengthen the capacity of facility-based teams by offering targeted coaching, delivering practical tools, and facilitating both on-site mentorship and supportive supervision. Through a combination of remote and on-site engagement, guide teams in strategic planning and the effective application of standards, best practices, partnership principles, and tools to ensure the delivery of high-quality services. Support stakeholders in lean measurement by ensuring efficient systems that track waiting time from arrival to consultation, on-time patient refills, viral load sample turnaround, stock-out days for key commodities, and missed appointment rates with return-to-care, providing coaching and actionable data for continuous quality improvement. Support capacity strengthening by developing learning strategies that facilitate harvesting proven changes into a local change package by documenting what worked, why, and how. Facilitate collaborative learning by organizing regular sessions across facilities to share results, troubleshoot challenges, and set aims for improvement. Lead rapid learning cycles by guiding teams to identify a root cause, design and test a simple change over one to two weeks in a limited setting, assess impact with run charts and feedback, and support scaling effective interventions. Contribute to maintaining relationships with donors, peer organizations, research, and other institutions, participate in forums in health systems strengthening to collect and share best practices, and promote CRSโ work.ยKnowledge, Skills and Abilities
Proficient in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information and budget management systems, knowledge-sharing networks. Knowledge of technical principles and concepts in continuous quality improvement. General knowledge of other related disciplines to ensure a proper cross-sectoral approach. Experience in project design and proposal development. Experience in writing content for proposals. Knowledge of capacity-strengthening best practices. Experience with program monitoring and evaluation and analysis. Experience and skills in networking and relations with donors, peer organizations, and faith-based civil society partners. Understanding of partnership principles.ย Strong relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings Good strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment Good technical writing skills Presentation, facilitation, training, mentoring, and coaching skills Proactive, resourceful and results-orientedPreferred Qualifications
Master's Degree in Public Health, Health Services Management, or related health sciences is an advantage.ยSupervisory Responsibilities: Yes
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Key Working Relationships:
Internal: Project Team and other CRS staffย
External: Donor, partners and Government of Nigeriaย
Basic Qualifications
Bachelor's degree in public health, Health Services Management, or related health sciences required. Minimum of eight to ten relevant work experience with progressive responsibilities, ideally with an international NGO, with a minimum of five years of relevant field-based experience in continuous quality improvement.ยAgency Competencies (for all CRS Staff):
Agency Leadership Competencies:
Lead Change โ Continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others โ Builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset โ Understands role in translating, communicating, and implementing agency strategy and team priorities.What we offer
CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.ย Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.ย CRSยด work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.ย Catholic Relief Servicesย works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. ย Catholic Relief Servicesโย relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.ย We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRSโ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.ย The successful candidate is expected to sign and adhere to CRSยด Code of Conduct.
CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
Disclaimer:ย This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.ย
CRS is an Equal Opportunity Employer.
General Requirements
CRS offers are contingent on the selected candidateโs ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.ย ย All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.