TELECOMMUNICATIONS ASSISTANT

Org. Setting and ReportingThis position is located in the Infrastructure Unit, within the Division of Administration. The Economic Commission for Latin America and the Caribbean is one of the five regional Commissions of the United Nations. It was founded in 1948 with the purpose of contributing to the region's economic and social development. Its mission includes the design, monitoring and evaluation of public policies and the provision of advisory services, expertise and training to Governments, as well as support for regional and international cooperation and coordination activities. Please visit our website at www.eclac.org for further information. ResponsibilitiesUnder the direct supervision of the Chief of Central Infrastructure Unit, the incumbent may be responsible for the following duties: 1. Information Security Assistance: - Assists in the administration of perimetral firewall and security appliances. - Assists in the regular assessments of the entity's infrastructure to identify potential vulnerabilities, prioritizing and categorizing the risks, and developing implementation plans to remediate or mitigate them. - Assist with the implementation of the cyber security defence mechanisms initiated by the Organisation. - Assist with management and monitoring of ICT assets for performance to ensure effective security measures are in place. - Keep abreast of the current and emerging security issues, risks, threats, vulnerabilities, and advancements in cyber security techniques and technologies. - Assists in the coordinated incident response, digital forensics, and authorised investigation efforts through close collaboration with internal business units and external partners. 2. Network Administration Assistance: - Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Linux, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software. - Coordinates with leased line carrier and/or remote site technical support staff, service restoration during facility failures at Headquarters, the Offices Away from Headquarters, and/or Missions. - Assists in the implementation of ad-hoc LAN support requirements with departmental focal points. - Maintains digital certificates updated and performs the required task to renewal. - Prepares and revises network diagrams and network documentation. - Maintains liaison with outside contractor telecommunications representatives with regard to any change, correction or discrepancy on the above and other technical information on procedures; oversees installations, monitors quality and quantity of work performed by contractors and compiles and prepares statistics on same. - Contribute to defining network policies and procedures, establishing connections and firewalls. 3. Ensure operational continuity of central infrastructure: - Monitors the performance of the LAN, Metropolitan Area Network (MAN) and high-speed Internet access facilities. - Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. - Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. - Assists with visualizations and updating information material such as web pages or brochures. - Performs other related duties as required. CompetenciesProfessionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Ability to perform analysis, modeling and interpretation of data in support of decision-making. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology. EducationHigh school diploma or equivalent is required. NOTE: For positions in the General Service category, candidates are required to clearly indicate in their Applicant Profile (AP) relevant information confirming completion of High School. Job - Specific QualificationStudies in the ICT field related to telecommunication equipment is required. Work ExperienceAt least three years of experience in telecommunications or related area is required. The minimum years of relevant experience is reduced to one (1) for candidates who possess a first-level university degree or higher. One (1) year or more of experience in data analytics or related area is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Spanish is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).