Deadline for ApplicationsDecember 29, 2025
Hardship Level (not applicable for home-based)A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeUNOPS LICA4
Target Start Date2026-02-01
Terms of ReferenceTitle: UNOPS Registration Assistant (2 vacancies)
Project: UNHCR
Duty station: Quito, Ecuador
Section/Unit: UNHCR Registration Unit
Contract/Level: Local Support, LICA 4
Duration: From 01 February โ 30 Abril 2026
Supervisor: Veronica Jara, Senior Registration Associate
1. General Background
UNHCR in Ecuador aims to deliver protection, assistance and solutions to a variety displaced people such as asylum-seekers and refugees in partnership and close collaboration with national authorities as well as nongov-ernmental organizations and local communities. The operation is coordinated at the national level by the Country Office in Quito. In addition, UNHCR has Field Units in Guayaquil, Esmeraldas, Manta, Tulcรกn, and Lago Agrio.
Ecuador is a destination and transit country for persons in need of international protection. Over the past two dec-ades Ecuador has been hosting more than 78,000 recognized refugees (historical number, of which the majority are Colombians) and has become a main destination and transit country for Venezuelan refugees and migrants. Ecuador receives the fifth largest number of Venezuelans after Colombia, Peru, Chile and Brazil, with just over 440,000.
Since 2023, the increasing insecurity across Ecuador has had a significant social and economic impact, affecting refugees, migrants and locals alike and mining UNHCRโs protection and inclusion strategy. This downturn deep-ened human rights gaps which will adversely affect refugees and migrants, the vast majority of whom work in the informal sector, lack a social safety net and cannot cover their basic needs, such as rent and food and are prone to discriminatory attitudes.
The attached Vacancy Announcement is issued to hire two (2) Registration Assistants for the Registration Unit in the Country Office.
2. Purpose and Scope of Assignment
The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities relat-ed to registration, which may also include functions related to reception, filing and data management. S/he re-sponds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identifica-tion and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountabil-ity frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRโs core values of professional-ism, integrity and respect for diversity.
3. Duties
- Conduct registration interviews in accordance with local SOPs and registration standards.
- Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Perform other related duties as required.
4. Qualifications and Experience
a. Years of Experience
- 1-year relevant experience with High School Diploma; or Bachelor or equivalent or higher
b. Field(s) of Education
- Not applicable.
c. Certificates and/or Licenses
- Social Sciences, Statistics, Mathematics, Information Technology
d. Relevant Job Experience
Essential
- Not specified
Desirable
- Experience in working with UNHCR ProGres software.
e. Functional Skills
- IT-Computer Literacy
f. Language Requirements
- Knowledge of English is desirable
5. Competency Requirements
a. Core Competencies
- Accountability
- Communication
- Organizational Awareness
- Teamwork & Collaboration
- Commitment to Continuous Learning
- Client & Result Orientation
.
b. Cross-Functional Competencies
- Analytical Thinking
- Technological Awareness
- Planning and Organizing
5. Submission of applications
A. English Desirable. Level intermediate.
B. Shortlisted candidates may sit a technical test.
A) Foreign candidates, to be considered eligible for this position, must have a temporary or permanent residence in Ecuador that allows them to carry out work activities in the coun-try.
B) If recommended, the candidate must submit a current and updated RUC Unique Taxpayer Registry and a voluntary contribution certificate to the Ecuadorian Institute of Social Secu-rity IESS. Voluntary IESS securities will be covered by the staff member. The salary of-fered is in net terms.
C) If you wish to be considered for this vacancy, please submit your application according to the following instructions:
i. CANDIDATES WITH ACCESS TO THE WORKDAY: In order to apply, you must first create your profile in the WORKDAY system.
ii. EXTERNAL CANIDATES: Candidates who do NOT have access to the WORKDAY system should submit their application through UNHCR's official site for applications:
https://www.unhcr.org/careers.html
WHEN CREATING A CANDIDATE PROFILE IN WORKDAY, PLEASE USE CAPSLOCKS FOR LAST NAME AND NO SPECIAL CHARACTERS (ร OR ACCENTS)
CVs WILL NOT BE ACCEPTED BY EMAIL. ONLY THOSE APPLICATIONS SENT THROUGH THE SYSTEM WILL BE CONSIDERED.
NOTE
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, pro-cessing, training or any other fees).
Standard Job Description
Registration Assistant
Organizational Setting and Work Relationships
The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Conduct registration interviews in accordance with local SOPs and registration standards.
- Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Social Sciences; Statistics; Mathematics;
Information Technology;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Not specified.
Desirable
Experience in working with UNHCR proGres software.
Functional Skills
IT-Computer Literacy;
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Required Languages
,
,
Desired Languages
,
,
Additional Qualifications
SkillsIT-Computer Literacy
Education
CertificationsInformation Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - Other
Work Experience
Other informationThis position doesn't require a functional clearance
RemoteNo