We improve lives
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
The Human Resources Department (HRD) is looking for a results-driven, collaborative team member to support the Bank's Health Benefits and Wellbeing programs. The Employee Wellbeing and Medical Benefits Team is responsible for the functioning of the self-funded medical benefit and life insurance programs at the Bank. The Team also develops and implements wellness programs for the IDB Group and includes the operation of the Health Service Center for Headquarters.
You will work in the Human Resources Department (HRD), which is responsible for the administration and development of the IDB Group. The main functions of the Department include managing the entire employee lifecycle, implementing the People Strategy as well as programs that support the IDB's results-based business model. HRD is also dedicated to realizing its mission of delivering human-centered experiences and strategically partnering with professionals passionate about improving lives in Latin America and the Caribbean. Working with us, you will be surrounded by a diverse group of people who have years of experience in all kinds of development fields.
What youโll do
Under the direct supervision of the Team Leader, you will assist in the following tasks, as well as other projects that may be assigned.
- Oversees the Prior Authorization process for the Employer Group Waiver Plan (EGWP) Medicare Part D program, coordinating with providers, members, the Express Scripts team, and the Medicare EGWP team to resolve issues member issues in a timely manner.
- Assist in resolving other Medicare-related issues that may arise for IDB Group retirees.
- Assists in enrolling new retirees in the medical insurance program in SAP and coordinate with the HR Service Center and Payroll Group (HRSC) to advise the corresponding deductions and adjustments.
- Assists with resolution of general member issues.
What you'll need
Education: Bachelorโs degree in Human Resources or other fields relevant to the responsibilities of the role.
Experience: At least two (2) years of relevant experience and demonstrated client management and customer service skills. It will be highly valued to have experience managing health program benefits. Ability to respond promptly, effectively and with good judgement. Analytical, problem-solving, strong communication skills, and organizational skills are necessary. International business environment experience is highly desired. Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Follows up on all relevant issues. Excellent communication, interpersonal, and partnering skills.
Languages: Proficiency in Spanish and English, spoken and written is required.
Requirements
โข Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
โข Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration
International consultant Full-Time, 12 months (up to 48 months).
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:
- A competitive compensation package.
Our culture
At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.
In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.